Shipping policy
Where we ship
We currently ship within the United States only. We are not able to deliver to addresses outside the US at this time.
Shipping options and cost
- Standard — FREE on every order, estimated 3–5 business days.
- Express — $15.00, estimated 1–2 business days, if you would like it sooner.
There is no minimum order value for free shipping. Your options and delivery estimate are confirmed at checkout before you pay.
Processing
Orders are processed on business days. Orders placed on a weekend or public holiday begin processing the next business day. You will receive a confirmation email when you order, and a second email with tracking once your order ships.
Delivery estimates
Delivery windows are estimates, not guarantees. They begin when your order ships, not when you place it, and can be affected by carrier delays, weather and peak periods.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. If you spot a mistake, contact us straight away and we can usually correct it before the order ships. If a parcel is returned to us because the address was wrong or incomplete, we will get in touch to arrange sending it again.
Lost, delayed or missing parcels
If tracking has not moved for 7 business days, or your parcel is marked as delivered but has not arrived, contact us at mutterr@proton.me with your order number and we will open an enquiry with the carrier.
Damaged in transit
If your order arrives damaged, send us photos within 30 days of delivery and we will put it right. You do not need to send anything back — see our Return and refund policy.
Contact
Questions about shipping can be sent to mutterr@proton.me.