Contact information

We are happy to help with anything to do with your order, our product, or a return.

How to reach us

• Store name: Lily Lash
• Email: mutterr@proton.me
• Contact form: available on our home page

Response times

We reply to emails within 1–2 business days. Messages sent on a weekend or public holiday are answered on the next business day.

What to include

To help us get to an answer quickly, please include your order number and, if your message is about a damaged or faulty item, a few clear photos.

Orders and returns

For returns, refunds and cancellations, please see our Return and refund policy. For delivery questions, see our Shipping policy.